Returns

Not satisfied after all? You have a 14-day cooling-off period.

14-day cooling-off period

You can cancel your order without giving a reason up to 14 days after receiving it. After that, you have another 14 days to send the product back.

Let us know about your return via the withdrawal form or by emailing klantenservice@drogisterijplus.nl.
Send the product back to us, well packaged: Drogisterij Plus, Anton Philipsweg 9, 1422 AL Uithoorn.
Within 14 days of your notification, we will refund the purchase amount, including the original shipping costs, as soon as we have received the product. You will get the money back via the payment method you used.

The cost of sending the product back is at your expense. For the rates, see your carrier’s website.

Hygiene products and perfume cannot be taken back if the seal has been broken, the packaging has been opened or the product has been used.
Uncollected parcels: if a parcel comes back to us because it could not be delivered or collected, we will refund the product amount after processing the return. In that case, we will not refund the shipping costs.
Returned damaged: if the product is damaged, or the packaging has been damaged more than necessary to inspect the product, we may deduct an amount for the reduction in value.

Want to exchange a product? Email us at klantenservice@drogisterijplus.nl. The cost of sending the product back is at your expense.

Contact us as soon as possible. If your order has not yet been shipped, we’ll be happy to change the address for you.