Warranty & complaints
Two years’ statutory warranty and a clear complaints procedure.
Warranty
Under European rules, we are liable for defects in a product that become apparent within two years of delivery. Dutch law may also give you additional rights.
Report a defect within a reasonable period after you discover it. A period of two months is reasonable in any case. If you report it in time, we will offer you a free repair or a replacement product.
Complaints
Not happy with something? Let us know first via klantenservice@drogisterijplus.nl or +31 297 760 008. Describe your complaint as fully as possible. We will respond within 14 days.
If we can’t resolve it together, you can submit your dispute to WebwinkelKeur, which mediates between customers and web shops.