Privacy policy

This is a translation for your convenience. In case of differences, the Dutch text prevails.

About our privacy policy

Drogisterij Plus V.O.F. cares a great deal about your privacy. We therefore process only data that we need for (improving) our services and we handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website drogisterijplus.nl and the services of Drogisterij Plus V.O.F. made accessible through it. Upon publication of a new version, all previous versions cease to be valid. This privacy policy describes what data about you we collect, what this data is used for, and with whom and under what conditions this data may be shared with third parties. We also explain how we store your data, how we protect your data against misuse and what rights you have with regard to the personal data you have provided to us.

If you have any questions about our privacy policy, you can contact our contact person for privacy matters; you will find the contact details at the end of this privacy policy.

About the data processing

Below you can read how we process your data, which parties we work with for this purpose and to whom the data is visible. All these parties process your data only on our instructions or to carry out your order, and have taken appropriate technical and organisational measures to protect your data.

Web shop software and hosting

Our web shop runs on a web shop platform that also provides our hosting. Personal data that you provide to us for the purposes of our services is stored on this platform. The supplier has access to your data only to provide us with (technical) support and never uses your data for any other purpose. Under the agreement we have concluded with the supplier, the supplier is obliged to take appropriate security measures.

Email

You will receive confirmations of your order and other messages about your order by email. To send these, we share your name and email address with the party that sends our email. This party does not use your data for its own purposes.

Payments

To process payments in our web shop (such as iDEAL, Bancontact, Visa, Mastercard, PayPal, Belfius, EPS and Przelewy24), we use a payment service provider. This provider processes your name, address and place of residence details and your payment details, such as your bank account or credit card number, only to process your payment and to the extent required by law.

Reviews

We collect reviews through the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are required to provide a name and email address. WebwinkelKeur shares this data with us so that we can link the review to your order. In some cases, WebwinkelKeur may contact you to provide an explanation regarding your review. If we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this data solely for the purpose of inviting you to leave a review.

Trustpilot

We also collect reviews via Trustpilot. After your order, we may invite you by email to write a review. For this purpose, we share your name, email address and order number with Trustpilot. Trustpilot uses this data only to invite you and to link your review to your order. If you do not wish to receive an invitation, you can let us know via klantenservice@drogisterijplus.nl.

Shipping and logistics

When you place an order with us, it is our task to have your parcel delivered to you. For this purpose, we use the services of carriers such as DHL and GLS. To do so, it is necessary for us to share your name, address and place of residence details with the carrier. The carrier uses this data only for the purpose of performing the contract. If the carrier engages subcontractors, it also makes your data available to these parties.

Invoicing and accounting

To keep our records and accounts, we use our own invoicing system. In it we record your name, address and place of residence details and details relating to your order, for the purpose of administering sales invoices.

Purpose of the data processing

General purpose of the processing

We use your data exclusively for the purposes of our services. This means that the purpose of the processing is always directly related to the assignment you give us. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time – other than at your request – we will ask for your explicit consent to do so. Your data is not shared with third parties, other than to carry out your order and to comply with accounting and other administrative obligations. These third parties are all bound to confidentiality under the agreement between them and us or under an oath or legal obligation.

Automatically collected data

When you visit our website, technical data such as your IP address, web browser and operating system are automatically processed. We use this data only to make the website work properly and securely and to improve our services.

Cooperation with tax and criminal investigations

Where applicable, Drogisterij Plus V.O.F. may be required under a legal obligation to share your data in connection with a government tax or criminal investigation. In such a case we are compelled to share your data, but we will oppose this within the possibilities offered to us by law.

Retention periods

We retain your data for as long as you are a client of ours. This means that we retain your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also treat it as a request to be forgotten. This also means that we do not retain your data for longer than two years from the last moment of contact or the last transaction, unless there is a legal justification for doing so. Under applicable administrative obligations, we must retain invoices containing your (personal) data; we retain this data for as long as the applicable period runs. However, employees no longer have access to your client profile and documents that we have produced in connection with your assignment.

Your rights

Under applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by us or on our behalf. We explain below what these rights are and how you can invoke them. In principle, to prevent misuse, we send extracts and copies of your data only to your email address already known to us. If you wish to receive the data at a different email address or, for example, by post, we will ask you to identify yourself. We keep a record of handled requests; in the case of a request to be forgotten, we record anonymised data. You will receive all extracts and copies of data in the machine-readable data format that we use within our systems. You have the right at all times to lodge a complaint with the Autoriteit Persoonsgegevens if you suspect that we are using your personal data in the wrong way.

Right of access

You always have the right to inspect the data that we process (or have processed) and that relates to your person or can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the email address known to us, a copy of all data with an overview of the processors holding this data, stating the category under which we have stored this data.

Right to rectification

You always have the right to have the data that we process (or have processed) and that relates to your person or can be traced back to you amended. You can submit a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the email address known to us, a confirmation that the data has been amended.

Right to restriction of processing

You always have the right to restrict the data that we process (or have processed) and that relates to your person or can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the email address known to us, a confirmation that the data will no longer be processed until you lift the restriction.

Right to data portability

You always have the right to have the processing of the data that we process (or have processed) and that relates to your person or can be traced back to you carried out by another party. You can submit a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the email address known to us, extracts or copies of all data about you that we have processed or that have been processed on our instructions by other processors or third parties. In all likelihood, we will in such a case no longer be able to continue providing our services, because the secure linking of data files can then no longer be guaranteed.

Right to object and other rights

Where applicable, you have the right to object to the processing of your personal data by or on behalf of Drogisterij Plus V.O.F. If you object, we will immediately stop the data processing pending the handling of your objection. If your objection is well-founded, we will make available to you extracts and/or copies of data that we process (or have processed) and then permanently stop the processing. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that it does, please contact our contact person for privacy matters.

Cookies

Our website uses functional cookies that are necessary for the website to work, for example to remember your shopping basket and language choice. We place other cookies, such as cookies for statistics and marketing, only if you give your consent via our cookie notice. You can change your choice at any time.

Google Analytics and Google Ads

If you give your consent, cookies from the American company Google are placed via our website as part of the Google Analytics and Google Ads services. We use these services to keep track of and obtain reports on how visitors use the website and to measure the results of our advertisements. This processor may be obliged under applicable laws and regulations to provide access to this data.

Third-party cookies

Where software solutions from third parties use cookies, this is stated in this privacy statement.

Changes to the privacy policy

We reserve the right to change our privacy policy at all times. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process data already collected about you, we will notify you of this by email.

Contact details

Drogisterij Plus V.O.F.
Anton Philipsweg 9
1422 AL Uithoorn
Nederland

Phone: +31 297 760 008
Email: klantenservice@drogisterijplus.nl
KvK number: 75093936
VAT number: NL860139670B01

Contact person for privacy matters

Drogisterij Plus, reachable via klantenservice@drogisterijplus.nl.